ASSESSMENT OF STUDENT SATISFACTION WITH THE QUALITY OF EDUCATIONAL SERVICES OF THE FACULTY OF LAW

Abstract

This study aims to generalize the concept of quality that in the focus of the process-oriented approach is defined as a set of three groups of learning characteristics: capacity quality, process quality, result quality. These groups form the professional competence of the parties of the process. The article highlights the significance of quality assessment within the process of internal auditing and self-evaluation of higher education. The practical part presents the study of quality of educational services to meet the needs of the participants in the educational process. Quality assessment of educational services is done as a questionnaire survey of legal students based on five satisfaction indicators with the data analysis and processing using Microsoft Office and Excel 2021 linear statistics. The results of the scale assessments transformed into quality indicators provide valuable information on the effectiveness of educational and organizational processes in the university. A list of further recommendations to improve the quality management system is enclosed.