APPLICATION OF ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN LEARNING BUSINESS ENGLISH (THE CASE OF WRITTEN ASSIGNMENTS)

Abstract

The article analyses ways of using ChatGPT, an artificial intelligence chatbot, by students to complete a written assignment in English. The authors aim to test the hypothesis that a neural network is not able to replace completely human involvement when the task is to write an extended business letter and therefore it cannot relieve students of the need to write their own individual answers. The article analyses the letters generated by ChatGPT in reply to a question which was a real task offered to students in a Business English class. The authors conclude that currently artificial intelligence is not capable of performing tasks that could be expected from it by students tempted to resort to dishonest behaviour. It can, however, be used as an effective tool to help those professionals and learners who, being equipped with the necessary lexical and grammar base, are able to guide the chatbot in the desired way by correctly worded prompts and then to edit the received answers. The article provides recommendations for improving assignments offered to students in order to reduce the room for dishonest behaviour. It is considered inefficient to ban the use of chatbots in the education process, as it is becoming increasingly important to train students to use the advantages of artificial intelligence.