OBSTACLES ON THE WAY TO CONSTRUCTIVE COMMUNICATION AND WAYS TO OVERCOME THEM

Abstract

In the article three types of communication and factors determining constructive communication are considered. Great attention is paid to establishing obstacles on the way to constructive communication. These obstacles include such communicative habits as interruption, guessing and suppositions and the indefiniteness of perception of information. It’s possible to overcome the obstacles on the way to constructive communication with the help of putting three types of clarifying questions: general, alternative and open. Such questions help to understand the perceived information better in case of information gaps, omissions and misunderstanding on three levels of communication: on the levels of the subject, relationships and emotions. Constructive communication is the way to the success in professional activity in all spheres, that is why the development of communicative skills remains one of the main tasks of higher education. It’s possible to solve the task of the development of communicative competence by eliminating obstacles on the way to constructive communication.