THE USAGE OF ETIQUETTE RULES IN THE WRITTEN COMMUNICATION OF UNDERGRADUATE STUDENTS, LECTURERS AND NON-TEACHING EMPLOYEES WITH RUSSIAN AS A NATIVE LANGUAGE

Abstract

The paper focuses on peculiarities of etiquette rules inside study groups formed by undergraduate students and the academic personnel at the Moscow City University as well as in the written correspondence between two lecturers or a lecturer and a non-teaching employee of the same academic institution through the communication platform Microsoft Teams. A quantitative analysis was used to analyze the chat rooms, whereas the corresponding terminology was examined through a descriptive method. The research is carried out to give more insight into the degree of knowledge of etiquette rules and formulaic phrases among students interacting with people possessing a higher academical rank, such as their lecturers. The results are aimed to develop new learning techniques for the target groups in the form of exercises. These in turn are intended to stimulate the acquisition and active usage of etiquette rules and formulaic phrases in online communication.