CONSIDERATION OF THE SOCIO-PSYCHOLOGICAL CHARACTERISTICS OF MODERN PATIENTS AND THEIR EXPECTATIONS AS A NECESSARY COMPONENT IN COMMUNICATION TRAINING OF FUTURE PHYSICIAN

Abstract

Serious transformations in the healthcare system and in the public consciousness have influenced the emergence of new socio-psychological, value-motivational attitudes and requests in patients, without understanding which it is impossible to satisfy all of them. As a result of the performed survey among respondents of two age categories – from 18 to 25 years old (93 respondents) and from 26 to 60 years old (85 respondents) – were identified preferences and requirements of modern patients for physicians and medical consultation in general. An analysis of the answers demonstrates many similarities in the expectations of patients of different generations, but at the same time identified differences in the behavior of people of two age groups during a medical consultation, in the feelings they experienced before visiting a physician, and their degree of satisfaction with the medical appointment. The article substantiates the need to take into account the requests and needs of patients in order to carry out effective communication training of students at a medical university, which will help a future specialist to build a trusting relationship between a physician and a patient. Certain directions and methods of this training have been identified, which have already been tested at the Razumovsky Saratov State Medical University.