VERBAL AND NON-VERBAL COMPONENTS OF COMMUNICATION AS REACTION TO AN OPPONENT’S WORDS IN A CONFLICT SITUATION

Abstract

The article discusses examples of reaction to an opponent’s words in a conflict interaction. The aim of this work is to analyze the verbal and non-verbal components of communication used in transmitting other people’s words in a conflict situation. The analysis is based on 30 videos posted on YouTube video hosting. This material is analyzed for the first time from the point of view of the transmission of other people’s words within the dialogical remarks in a conflict communicative act. All videos are divided into two groups from the position of indirect and direct appeal to the words of the communication partner. Within the group with a direct appeal to other people’s words, examples of dialogical citation and citation in a conflicting communicative act are identified and analyzed. It was concluded that the appeal to other people’s words is a fairly frequent phenomenon in conflict discourse. This phenomenon implies the transformation of the primary statement due to the appraisal expressed by using of verbal and non-verbal components of communication. The data presented in the article can find practical applications in the field of applied conflict resolution and psycholinguistic profiling of participants in conflict communication.