SPECIFICS OF CONFLICTS IN THE EDUCATIONAL PROCESS OF HIGHER EDUCATION INSTITUTIONS

Abstract

The article examines the main features of conflicts that arise in the educational process of modern Russian universities. The main reasons that can lead to conflict situations are analyzed. In addition, it provides a typology of such conflicts. Much attention is also paid to the prevention of conflict in the organizations operating under higher professional education programs educational space. The author’s system of conflict management and regulation at the University has been developed. Its components, knowledge and skills of participants in the educational process necessary for their implementation, as well as the level of their conflict culture are considered. The authors conclude that it is possible to prevent the occurrence of undesirable conflicts, as well as to eliminate or minimize the possible adverse effects of the already existing (structural) measures and interpersonal methods, requiring psychological and educational training of the head of the organization.